First of all I would like to wish you all a Merry Christmas and hope you are enjoying the festive season.
Some people however are victim of the terrible flood damage and subsequent rise in BT Faults with all this water and rain about.
Try your phone or computer in the Master Socket Test Socket !
Try your phone or computer in the Master Socket Test Socket – it might work and get you out of trouble and save you money and time determining what is wrong. See an explanation of how to do your own test here BT Faults – How to check your own equipment and determine if you have an internal fault caused by your own wiring, or if you can get your phone fixed for free by calling BT Faults department
Moisture, condensation, damp sockets and overhead wires jointed in junction boxes that have lost their lids in the high winds are all factors that cause your Broadband speed to drop, and your telephone line develop a crackle and noise preventing you from hearing the person at the other end. BT Faults department are open 24 hours a day and you can call them on 151 from a land line free of charge to report a fault on your line. You can also use the BT.com website if you still have internet access, allowing you to use your smart phone or tablet to raise a fault.
Crackles and noise on the line are an indication that your telephone line will quite possibly completely fail soon, so don’t waist time, report it to BT Faults now.
Reporting a fault through your Service Provider
If BT aren’t your service provider you must look at your phone bill and call your own Service Provider who will then do some line tests and contact BT Openreach on your behalf to fix your fault.