How to get BT to Listen is a great article written by The Guardian. I read the whole thing, along with various frustrated customers comments of exasperation and desperation with BT. I thought the whole article was very interesting and hope it will be of some use to you to read, so i’ve posted the link here.
How to get BT to Listen
Normal level headed people are often driven to depths of despair to get simple problems sorted by BT, wheather it be on a Sales Dept level, or a fault with their line.
As an Ex BT Openreach Engineer I witnessed this first hand too many times. I would always try and rectify the situation, and restore confidence. The problem was always the Front End, that first point (often the only way) of contact with BT through a foreign call centre. I guess if you are reading this, you’ve already been through the mill, so I won’t go on. I felt compelled to read the whole article, and responses, because I could identify with so many issues raised.
Please have a look at this article, and if you are experiencing problems with BT – or any other business for that matter, this different approach may reward you with some success.
Here’s the link! Get BT to Listen